This Client Retention & Ongoing Services Agreement (the "Agreement") is entered into by and between AI Voice & Web and the Client (signee below).

1. RETENTION FEE AND RECURRING OBLIGATION

The Client agrees to pay a recurring monthly retention fee of $497.00 per month for the ongoing services, infrastructure, support, maintenance, integrations, and related services provided by AI Voice & Web.

This fee is billing-contracted dynamically and is locked historically at the exact rate displayed above at the date/time of signature execution. Client acknowledges and agrees that the monthly retention fee is recurring and shall continue unless otherwise terminated in accordance with Section 6 of this Agreement.

2. INCLUDED SERVICES COVERAGE

The monthly retention fee covers the ongoing maintenance, hosting, and support necessary to keep the Client's AI Voice & Web system active and optimized. Under this package, AI Voice & Web covers, as applicable:

• Phone number provisioning, carriers, and SIP routing management
• Autonomous AI Voice receptionist system configuration, training, and prompt hosting
• Inbound voice calling connection rates and conversational API latency services
• SMS text messaging routing, auto-triggers, and webhook notifications
• Dedicated CRM data integrations, pipeline creations, and tag automated webhooks
• Calendar syncs, buffer controls, and automated scheduling handlers
• Edits, modifications, and updates to configured prompt scripts, FAQ database, workflows, and business rules
• Ongoing technical support, bug fixing, and system updates to maintain operational readiness

3. EDITS, UPDATES & WORKFLOW MODIFICATIONS

The Client is entitled to reasonable ongoing edits, prompt configurations, scheduling updates, and workflow edits to adapt the AI agent to changes in the Client's business. These are handled as part of the monthly maintenance coverage. Major, complex custom rebuilds of system architecture or integrations with systems not originally in scope may require separate project scoping.

4. THIRD-PARTY PLATFORMS & EXTERNAL SERVICES

Client agrees that subscriptions, licenses, user accounts, and billing details for third-party systems used by the Client (e.g. CRMs like Salesforce, calendars, custom billing accounts, paid API tokens outside of the AI Voice & Web carrier allocation) are separate obligations of the Client and are not covered by the monthly retention fee unless explicitly outlined. AI Voice & Web matches system integrations but is not responsible for billing or outages of external software platforms.

5. BILLING AND PAYMENTS

The monthly retention fee is billed automatically on a recurring schedule (monthly anniversary of service activation). Payments must be cleared using an authorized credit card or credit hold. If a transaction fails or remains unpaid, AI Voice & Web reserves the right to temporarily pause, restrict, or suspend calling routing, SMS gateways, and AI agent services until accounts are brought to active status.

6. TERMINATION

Either party may terminate this agreement at any time by providing at least 15 days written notice before the next billing cycle. Upon termination, client-associated call numbers and prompts will be deactivated, and data integration webhooks will be disconnected.

7. ACCURACY OF CONFIGURATION DATA & DIRECTIVES

The Client holds sole responsibility for providing complete, accurate, and truthful details, hours, policies, pricing parameters, and FAQs used by the AI Voice receptionist. Client agrees to notify AI Voice & Web promptly when business hours, locations, service menus, or pricing guides change so the AI agent prompts can be updated.

8. LIMITATION OF RESPONSIBILITY & NO OUTCOME GUARANTEES

AI Voice & Web designs, deploys, integrates, and supports autonomous conversational technologies. While we configure the agent to handle customer interactions accurately per client directives, AI Voice & Web cannot and does not guarantee specific business results, including every call conversion, appointment booking, lead capture count, or sale. The system is provided as-is with respect to calling connectivity and carrier integrations.

9. ELECTRONIC SIGNATURE & LEGAL BINDING

Client agrees that electronic signatures, text signature font submissions, and checking the "I Agree" checkbox represent an intentional, legally binding signature. Client warrants that the signees possess full authorization to execute this agreement on behalf of the business entity.